Welcome
If Patient Experience Is A Game, "Communicate Better" Is Your Playbook.
Learn Strategies To Improve Patient Satisfaction Scores, Increase Efficiency, Get Out Of The Room Faster, & Enjoy Work More.
Introducing "Communicate Better"
An Evidence-Based Communication Training
Featuring My Simple Step-By-Step Framework Specifically Designed To Help You Play The Game Of Patient Experience.
In This Course, I Will Teach You How To Better Handle The Communication Challenges That Suck The Joy Out Of Medicine.
in communicate better, you'll LEARN COMMUNICATION SKILLS To:
Improve The Patient Experience
Reduce End-of-Visit Doorknob Questions
Make Patient Visits More Efficient
It isn't about the survey scores. That's not why you became a physician. However, patient satisfaction surveys are here to stay, and increasingly, your pay is tied to how your patients rate you. Thus, my goal is to help you learn communication skills that will make a positive difference in the way patients and families feel about their time with you. When patients perceive that they had a better experience, they give higher survey scores. Patient perception is influenced by how you communicate, and those are the skills I teach you in Communicate Better.
Make Patient Visits More Efficient
Reduce End-of-Visit Doorknob Questions
Make Patient Visits More Efficient
You have limited time to spend with patients. There are some proven communication techniques that will help you streamline patient visits so you can maximize your time while still providing excellent care. Learn how to set agendas, prioritize topics, and effectively manage the flow of conversations for increased efficiency.
Reduce End-of-Visit Doorknob Questions
Reduce End-of-Visit Doorknob Questions
Easily Build Rapport With Patients & Families
There's nothing more discouraging than having your hand on the door, and your patient say, "Doctor, one more thing...". Thankfully, this course will teach you how to drastically reduce the chances of this happening. You will learn the art of open-ended questioning and active listening to uncover important patient concerns early in the visit. Reduce the dreaded "doorknob question" when you discover the real reason for the visit faster and more reliably.
Easily Build Rapport With Patients & Families
Easily Build Rapport With Patients & Families
Easily Build Rapport With Patients & Families
Given time constraints, it's more important than ever that you be able to quickly establish rapport with patients - both new and old. In this course, I'll teach you skills and strategies to effortlessly establish rapport with your patients. Learn the power of small talk, effective body language, and empathetic listening to create a welcoming and trusting atmosphere, promoting a stronger relationship with your patients and their families.
Establish Trust
Easily Build Rapport With Patients & Families
Increase Patient Adherence
When patients like and trust you, they'll recommend you to everyone they know. It's not even something you need to ask for. They will want to show their appreciation for you by rating you highly and telling others about you (just like you do when you find a restaurant you love). In this course, I'll teach your communication strategies that cultivate an environment of trust, empathy, and collaboration to strengthen the patient relationship. Explore strategies for eliciting patient perspectives, addressing their concerns, and managing their expectations.
Increase Patient Adherence
Easily Build Rapport With Patients & Families
Increase Patient Adherence
The best made plans mean nothing if your patient doesn't follow them. Communication goes a long way in helping to improve patient adherence. In this course, you will discover how to group information, check for understanding, and utilize teach back methods to ensure your patients comprehend their diagnoses, treatment plans, and instructions for next steps.
6 HI-YIELD MODULES that you can listen to on the go
Module 1
Making the Case: Why relationship-centered communication matters, and how it benefits both YOU and your patients.
Module 2
Mindset Matters: Understand why mindset is the foundation of good communication skills. Learn how to change your mindset to one that improves your interactions with patients.
Module 3
Start Strong: Quickly build rapport and establish the visit priorities so you can maximize the limited time you get to spend with your patients.
Module 4
Increase the Value: Learn simple communication skills that increase the visit's value for you and your patients.
Module 5
Clear Closing: Close the visit with clarity and ease, and decrease the likelihood of being held up by time-consuming doorknob questions.
Module 6
Disgruntled Patients: Discover an incredibly effective 5-step process to deal with and de-escalate angry patients and families.
bonus offerings
Bonus 1
Bonus 1
Bonus 1
Implementation workbook to help you practice and apply what you learned in the course.
Bonus 2
Bonus 1
Bonus 1
3 months of email access to ask me questions that arise as you implement the skills with your patients.
Bonus 3
Bonus 1
Bonus 3
2 60-min virtual group coaching calls per month for 3 months to work through difficult patient scenarios.
IMPORTANT DETAILS
- Target Audience: physicians, nurse practitioners, and physician assistants.
- Communicate Better is a 3 month course, and the training modules are delivered via a private podcast link emailed directly to you.
why the private podcast format works best
Private Podcast
Implementation Guide
Implementation Guide
By delivering the course content as a private podcast:
- You can learn the skills on the go.🎉
- You don't have to stop your life and sit in front of a computer screen.🎉
- You don't have to watch any boring training videos. 🎉
Implementation Guide
Implementation Guide
Implementation Guide
If you're also a visual learner, I've got you covered:
- I created an Implementation Guide that reiterates the material covered in the podcast.
- The guide also includes questions, prompts, and checklists to help you implement what you've learned in the course real-time as you see patients.
meet your instructor
Trina Dorrah, MD, MPH
Dr. Trina Dorrah is a physician and certified life coach. She's also spent several years of her professional career focused on teaching communication skills to physicians and other clinicians. Dr. Dorrah continues to practice medicine, and she incorporates the same communication skills she teaches with her own patients.
Dr. Dorrah is a relationship-centered communication facilitator certified through the Academy of Communication in Healthcare. She is also the author of 2 books on improving communication skills.
With more than 12 years of experience and a passion for enhancing physician-patient relationships, Dr. Trina Dorrah has helped hundreds of physicians and clinicians improve their communication skills and transform their relationship with their patients.
